Common questions
Everything customers ask before buying: delivery and installation, payment and installments, sizes, viewing, and exchanges. Didn't find your answer? Message us on WhatsApp.
Is delivery and installation free?
Free inside Dammam including installation; a small fee applies for the Eastern Province and all Saudi regions, depending on destination.
What do delivery and installation include?
Delivery and installation within our service area are free, including laying the rug or fitting the moquette, removing the old carpet, and moving light furniture when needed. For larger work, such as fully clearing a room, lifting old moquette fixed to the floor, or moving heavy furniture, we recommend preparing the space before the appointment or arranging it with us in advance, so the job goes smoothly and without surprises.
How long does delivery take?
Showroom stock is delivered quickly; sizes we bring in from our warehouse arrive within about two days; and custom orders such as tailored curtains and sofas take longer, with the timeline confirmed before you order. In every case we arrange the delivery and installation date with you on WhatsApp, around when your space is ready.
What payment methods do you accept?
We accept mada, Visa, Mastercard, Apple Pay, bank transfer and cash, with in-store installment plans via Tabby, Tamara and Madfu.
What are your working hours?
Saturday to Thursday 9 AM–12 PM and 4–11 PM; Friday 4–11 PM.
Where are your rugs made?
Turkish and Belgian-made rugs, with select French premium pieces, and moquette that is both Turkish and Saudi-made.
Why are your prices higher than some shops?
You pay for dense weaving that takes daily majlis traffic, designs selected with over thirty years of experience, and honest measuring: we quote the meters your space actually needs, nothing added.
What sizes are available?
Rugs from 50×80 up to 500×800 cm, moquette per meter cut to your space, and most designs come in several colors.
Is every size ready in the showroom?
We display the most-requested sizes (200×300, 200×400, 250×350, plus a range of smaller sizes). Any other size, design, or extra quantity we bring in from our warehouse, usually within about two days, then deliver it to you or have it ready for pickup, whichever suits you. That's how we offer the full size range for every design instead of limiting you to what's on the floor.
How do I know the right size for my room?
Use the majlis calculator on the site, or send your room measurements on WhatsApp and we'll help.
What is your exchange and return policy?
Rugs can be exchanged or returned within two days of receipt in their original condition, clean and unused. Moquette cut to your measurements cannot be returned, since it is cut specifically for your space; that is why we confirm the measurements carefully with you and inspect the moquette together before installation.
Can I see a rug before buying?
Yes: reserve it for viewing from the product page and we'll have it laid out at the showroom before your visit.
Do you make custom curtains and sofas?
Yes: measured, tailored and installed to your taste and space.
Do you serve mosques and projects?
Yes, since 1994: mosques, hotels, offices and residential compounds, with clear quotations.
Can I order through WhatsApp?
Yes: send a screenshot of the design, your size, or a photo of your room on WhatsApp, and the team handles the rest through delivery.
Why Sunrise Dammam?
Huge variety
One of the largest rug and carpet selections in Dammam: thousands of designs and sizes under one roof.
See it in your home first
With augmented reality, place any rug at its true size on your own floor from your phone, before you order.
Hand-picked quality
Decades-long relationships with trusted sources; we select every piece as if it were for our own home.
Showroom-direct prices
No middlemen, and competitive rates across every size and material.
Trained staff
We help you get the size and color right, then fit it properly.
Delivery across Saudi Arabia
Free with fitting within Dammam; minimal charge for the Eastern Province and the rest of the Kingdom.
Homes & businesses
Trusted by households, hotels, offices, and mosques across the Eastern Province.
Easy installments
Pay your way: mada, Visa, Mastercard, Apple Pay, bank transfer, or cash, and split your bill in-store with the Tabby, Tamara and Madfu installment plans.
Reserve for viewing
Pick a rug on the website and we'll have it laid out at the showroom before your visit.
Sunrise Dammam Co. for Carpet and Rugs, serving Dammam since 1994.
Have another question?
Send your question or a photo of your space on WhatsApp and the team will answer.
Message us on WhatsApp